Have you ever tried doing online check in with Air India. You will go nuts. First of all they have 4 options and then each of the options they have a long list of things that they require before you check in. In todays day and age they want you to give you Flight number and date with your name, PNR etc
The four infamous options
After you have chosen one of the above you will be presented with another screen with more information to give. All these six fields are compulsory but they don’t tell us that upfront. You will realise it after doing dance with submissions and errors.
Now see how Indigo does web check in. PNR and name and its done. No wonder they have pipped Air India in everything.
Our Indian state carrier is also not ashamed of using stock photos and that too of a foreign national. They are just too lazy. If you have to use stock photo please choose a Indian face at least.
I don’t know when will Air India grow up to be an adult.