I don’t know if you noticed how many places you have to provide your Identity. I can understand the logic at the Airports and to some extent in getting new mobile connection but what I faced today was most ridiculous.
I went to buy the new Blackberry 9300 at Spice Mobile Hotspot at East of Kailash community Center, New Delhi. I give my credit card for purchase and once everything is complete the guy asks me for ID proof. Now I have two problems with this a) I don’t want to give my ID proof every time I’m using my card. b) Spice Mobile Customer care should tell me before hand that this is a requirement.
I’m adamant. I don’t want to buy Blackberry from Spice Mobile. But now I’m left with a transaction slip which I have to reverse. In the mean time the customer service guy while doing something on his laptop gives me Gyan that you are the only customer who is complaining.
To confirm if the transaction has been reversed I call ICICI Bank customer care ( now don’t smile). After 7 attempts I’m not able to talk to a human being thanks to the IVR that has been designed to ensure that no one reaches customer service agent. Well done ICICI Bank.
And here I’m helpless on both counts and writing a blog about it.